FREQUENTLY ASKED QUESTIONS

THE STORE

Where are you located?


Current Locations: 192 Highland Street, Haliburton Locations Coming Soon: 973 2nd Ave West, Owen Sound




What are your hours of operation?


We are open: Monday - Wednesday 10am - 9pm Thursday - Saturday 10am - 10pm Sunday 10am - 6pm




How do I apply for a job at Capturing Eden?


Please email hr@capturingeden.com with your resume, and someone will be in contact with you!




What is the number for Capturing Eden?


Please contact us at 705-935-0223. For any other inquiries or feedback please email contactus@capturingeden.com.




What methods of payments does Capturing Eden accept?


Capturing Eden accepts Cash, Debit, Visa, and Mastercard.




I think I lost a personal item at Capturing Eden, what do I do?


Not to worry! send us an email at contactus@capturingeden.com and we will get back to if we have found your item.




What forms of ID do you accept?


To enter any of Capturing Edens locations, each customer will need one piece of valid government-issued photo ID. IDs from outside of Canada may be accepted. Photos or printouts of IDs will not be accepted. Please see below valid IDs accepted at Capturing Eden: - Ontario Driver's Licence - Ontario Photo Card - Canadian Passport - Canadian Citizenship Card - Canadian Armed Forces Identification Card - Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada) - Permanent Resident Card (Issued by the Government of Canada)





PRODUCT INFORMATION

What types of products do you carry at Capturing Eden?


Capturing Eden sells a range of products in compliance with government regulations and includes dried flower, pre-rolled joints, oil, capsules, concentrates & extracts, edibles, beverages, and topicals. Capturing Eden also sells a variety of accessories including vaporizers, vaporizer pens, bongs, water pipes, handheld pipes, papers & filters, grinders, tools & kits, cleaning supplies, storage, trays and infusers. *Please note that our inventory changes daily and we cannot guarantee any of the above products upon visit.




What types of accessories do you sell?


In addition to dried flower, pre-rolled joints, oil, capsules, concentrates & extracts, edibles, beverages, and topicals, Capturing Eden sells vaporizers, vaporizer pens, bongs, water pipes, handheld pipes, papers & filters, grinders, tools & kits, cleaning supplies, storage, trays and infusers. *Please note that our inventory changes daily and we cannot guarantee any of the above products upon visit. Please visit the store for more information about product availability.




Do you sell concentrates, edbles, or topicals?


With the legalization of these products in October 2019, Capturing Eden carries Cannabis 2.0 products. These products include; edibles, beverages, vaporizers, topicals and concentrates & extracts.




Are your cannabis products grown in Canada?


We sell a variety of products, which are all grown and made by licensed producers in Canada. However, we purchase these products from the Ontario Cannabis Store. It is not permitted to purchase directly from a licensed producer.




Where do you get your products?


All cannabis products available at Capturing Eden come from the Ontario Cannabis Store.




What is the price range of your cannabis product?


Our flower pricing starts at $8.00 per gram. Pre-roll joint pricing starts at $5.31 per gram.




Is there a menu available to view product?


Yes! You can view Capturing Eden’s up to date menus by visiting the ‘Cannabis’ tab on our website and selecting the location you are looking for. Capturing Eden also has menus displayed in stores.




How do I know what product is best for me?


Please visit a Capturing Eden location and speak to one of our knowledgeable budtenders. Our staff is happy to answer any questions and help you choose the right product for you. We offer one-on-one consultations to ensure you leave with the best product for you.




Can I order Cannabis Online?


Capturing Eden does sell cannabis products online. However, cannabis items cannot be shiped, they can be pre-purchased and picked-up on site.




Do I need to create a profile?


It is not necessary to create a profile at Capturing Eden. If you would like to create a profile at a Capturing Eden store, your purchases can be retained on file for easy purchasing the next time you visit.




What is the maximum amount of cannabis I can buy?


By government regulations, you may not exceed more than 30 grams of dried cannabis or the equivalent in other cannabis forms per transaction.





REFUND/RETURN POLICY

Does Capturing Eden have a return policy?


Thanks for shopping at Capturing Eden. While we strive to ensure you are satisfied with every product that you purchase, we do have a return/refund policy in place.

If you are not entirely satisfied with your purchase, we're here to help.




Returns


You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please note that no cannabis product will be accepted for return once it has left Capturing Eden. We ask you to verify your product before leaving.




Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.




Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.




Contact us


If you have any questions on how to return your item to us, do not hesitate to contact us.




I have a complaint about the quality or amount of product I recieved, what do I do?


Every cannabis product sold at Capturing Eden comes from The Ontario Cannabis Store. Capturing Eden does not have the ability for quality control. If you have a complaint about a specific product from a licensed producer or would like to provide further feedback to the Ontario Cannabis Store, you can reach out to The Ontario Cannabis Store customer service number:
1-888-910-6027





BARCODE/ID SCANNING

What are the barcodes/ID cards customers recieve?


At Capturing Eden customers have the option to recieve an ID card equipped with a unique barcode. This barcode enables the customer to keep track of their purchases, and gives them the ability to access history, and preferences. These barcodes enable our budtenders to give you a personalized expierence without too many questions.




Are the barcodes/ID cards mandatory?


No, you are not required to obtain a barcode/ID card it is completely optional.





EDUCATION

Can I consume cannabis in public?


Please always refer to your provincial guidelines and regulations found here: https://www.ontario.ca/page/cannabis-laws




What is the legal age for cannabis?


In Ontario, the legal minimum age to purchase and use cannabis is 19. It is illegal to buy cannabis for anyone under the age of 19.




When did recreational cannabis become legal?


In Ontario, recreational cannabis became legal on October 17th, 2018.




What are the different strains of cannabis?


For more information about cannabis, please visit the Ontario Cannabis Store here: https://ocs.ca/blogs/cannabis-anatomy/cannabis-strains




What are the rules regarding cannabis and driving?


Please find more information about the safe consumption of cannabis here: https://www.ontario.ca/page/cannabis-and-driving




How do I learn more about product recalls?


If a product has a recall, please contact the Ontario Cannabis Store customer service line at 1-888-910-0627.





© 2020 by Capturing Eden INC.

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