FREQUENTLY ASKED QUESTIONS
Where are you located?
What are your hours of operation?
We are open:
How do I apply for a job at Capturing Eden?
Please email firstname.lastname@example.org with your resume, and someone will be in contact with you!
What is the number for Capturing Eden?
Please contact us at 705-935-0223. For any other inquiries or feedback please email email@example.com.
What methods of payments does Capturing Eden accept?
Capturing Eden accepts Cash, Debit, Visa, and Mastercard.
I think I lost a personal item at Capturing Eden, what do I do?
Not to worry! send us an email at firstname.lastname@example.org and we will get back to if we have found your item.
What forms of ID do you accept?
What types of products do you carry at Capturing Eden?
What types of accessories do you sell?
Do you sell concentrates, edbles, or topicals?
With the legalization of these products in October 2019, Capturing Eden carries Cannabis 2.0 products.
Are your cannabis products grown in Canada?
We sell a variety of products, which are all grown and made by licensed producers in Canada.
Where do you get your products?
All cannabis products available at Capturing Eden come from the Ontario Cannabis Store.
What is the price range of your cannabis product?
Our flower pricing starts at $8.00 per gram.
Is there a menu available to view product?
Yes! You can view Capturing Eden’s up to date menus by visiting the ‘Cannabis’ tab on our website and selecting the location you are looking for. Capturing Eden also has menus displayed in stores.
How do I know what product is best for me?
Please visit a Capturing Eden location and speak to one of our knowledgeable budtenders.
Can I order Cannabis Online?
Capturing Eden does sell cannabis products online. However, cannabis items cannot be shiped, they can be pre-purchased and picked-up on site.
Do I need to create a profile?
It is not necessary to create a profile at Capturing Eden. If you would like to create a profile at a Capturing Eden store, your purchases can be retained on file for easy purchasing the next time you visit.
What is the maximum amount of cannabis I can buy?
By government regulations, you may not exceed more than 30 grams of dried cannabis or the equivalent in other cannabis forms per transaction.
Does Capturing Eden have a return policy?
If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, do not hesitate to contact us.
I have a complaint about the quality or amount of product I recieved, what do I do?
What are the barcodes/ID cards customers recieve?
At Capturing Eden customers have the option to recieve an ID card equipped with a unique barcode. This barcode enables the customer to keep track of their purchases, and gives them the ability to access history, and preferences. These barcodes enable our budtenders to give you a personalized expierence without too many questions.
Are the barcodes/ID cards mandatory?
No, you are not required to obtain a barcode/ID card it is completely optional.
Can I consume cannabis in public?
What is the legal age for cannabis?
In Ontario, the legal minimum age to purchase and use cannabis is 19. It is illegal to buy cannabis for anyone under the age of 19.
When did recreational cannabis become legal?
In Ontario, recreational cannabis became legal on October 17th, 2018.
What are the different strains of cannabis?
What are the rules regarding cannabis and driving?
How do I learn more about product recalls?
If a product has a recall, please contact the Ontario Cannabis Store customer service line at 1-888-910-0627.